Schauenburg Systems

Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety, and productivity in the mining sector.


MINIMUM REQUIREMENTS

EDUCATION

  • Matric Certificate
  • CompTIA A+ Certificate (Or Equivalent Cert.)
  • CompTIA Linux+ (Or Equivalent Cert.)
  • Microsoft 365 Fundamentals Certificate or Relevant Experience

EXPERIENCE

  • 1-2 years of hands-on experience in supporting and maintaining computer software and hardware, with a strong understanding of troubleshooting and resolving technical issues.
  • 1-2 years of experience working with and supporting Linux-based operating systems, including system administration, configuration, and performance optimization.
  • Solid understanding of Containerized Systems and relevant platforms and technologies, such as Kubernetes, Longhorn, OpenSearch, Kafka, and similar tools.
  • Experience in deploying, managing, and troubleshooting containerized applications is highly preferred.

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

RESPONSIBILITIES

I.T Technical

  • Installing and configuring IT hardware and software components to ensure optimal functionality.
  • Troubleshooting and resolving hardware and software issues.
  • Conducting tests and evaluations of new software and hardware to ensure compatibility and performance.
  • Performing regular maintenance and backup operations to ensure system reliability and data protection

I.T Support

    • Provide first-line software support to both external and internal customers for Schauenburg Systems application software.
    • Handle software support requests via web interface, email, or mobile, ensuring prompt, courteous, and knowledgeable responses.
    • Ensure all support tickets are updated with relevant information and notes in a professional, comprehensive, and timely manner.
    • Respond to customer requests for assistance in accordance with service level agreements, aiming to meet or exceed expectations for initial contact and resolution.
    • Effectively balance and prioritize new support cases while continuing to address existing open cases assigned to you.
    • Demonstrate professionalism and respect for customers, vendors, and colleagues, fostering a responsible and courteous work environment.
    • Collaborate with team members across communication platforms to share knowledge, request assistance, and contribute to improving our service delivery.
    • Perform quality assurance checks for application changes, software fixes, and updates, in line with company policies.
    • Maintain clean and organized work practices according to company guidelines.
    • Perform any other reasonable duties as assigned by your direct supervisor or manager.

    Communication and Escalation

    • Maintaining high levels of customer satisfaction and retention through proactive communication, management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to escalate a case.
    • Provide constructive feedback on a regular basis to technical coordinators and site Supervisors.
    • Provides support to higher level support technicians, supervisors and management on assignments and works in other departments and/or miscellaneous assignments as instructed.
    • Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
    • Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or company.

    Health and Safety

    • Always adhere to all customer safety regulations.
    • Adhere to specific risk assessments before commencing daily tasks.
    • Ensure medical and inductions are valid.

    Competencies (Skills, Knowledge, Attributes) Required:

    • Experience in computer hardware/software maintenance and support.
    • Company Product Knowledge
    • Excellent written and verbal communication skills.
    • Good interpersonal skills.
    • Proficient with Microsoft Office 365.
    • Attention to detail.
    • Good problem-solving skills.

    Closing date 22 April 2025 at 12:00

    Please consider your application unsuccessful, should you not hear from us within 2 weeks .

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